Terms and Conditions for RentMates

Last Updated: June 5, 2025

Welcome to RentMates!

These Terms of Service ("Terms") govern your use of the RentMates website at https://rentmat.es ("Website") and the property management services provided by RentMates ("Services"). By accessing or using our Website and Services, you agree to be bound by these Terms.

1. Description of RentMates

RentMates is a comprehensive property management platform that enables property owners and managers to monitor, control, and manage their rental properties efficiently. Our Services include property registration, tenant management, payment tracking, maintenance coordination, and communication tools between landlords and tenants.

2. Service Access and Usage Rights

2.1 Account Registration: To access our Services, you must create an account and provide accurate, complete information.

2.2 Service Usage: When you subscribe to RentMates, you gain the right to:
- Register and manage your rental properties on our platform
- Invite and manage tenants through our system
- Access property monitoring and control features
- Use our communication and payment tracking tools

2.3 Subscription Terms: Our Services are provided on a subscription basis. You may cancel your subscription at any time through your account settings.

2.4 Refund Policy: We offer a full refund within 7 days of your initial subscription purchase, subject to our refund policy terms.

3. Data Processing and Privacy (GDPR Compliance)

3.1 Data Controller: RentMates acts as the data controller for personal data processed through our Services.

3.2 Personal Data Collection: We collect and process personal data including:
- Account information (name, email, contact details)
- Property information and rental data
- Payment and billing information
- Communication data between users
- Usage analytics and platform interaction data

3.3 Legal Basis for Processing: We process your personal data based on:
- Contract performance (to provide our Services)
- Legitimate interests (platform security, service improvement)
- Legal obligations (financial record-keeping, compliance)
- Your explicit consent (where required)

3.4 Data Subject Rights: Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request data erasure
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent

3.5 Data Retention: We retain your personal data only as long as necessary to provide our Services and comply with legal obligations. Specific retention periods are detailed in our Privacy Policy.

3.6 Privacy Policy: For comprehensive information about how we handle your data, please refer to our Privacy Policy at https://rentmat.es/privacy-policy and our GDPR compliance statement at https://rentmat.es/gdpr.

4. User Responsibilities

4.1 Account Security: You are responsible for maintaining the confidentiality of your account credentials.

4.2 Accurate Information: You must provide accurate and up-to-date information about your properties and tenant relationships.

4.3 Compliance: You must comply with all applicable local, national, and international laws regarding property management and tenant relationships.

4.4 Prohibited Use: You may not use our Services for any illegal activities or in violation of these Terms.

5. Platform Availability and Limitations

5.1 Service Availability: While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform.

5.2 Limitation of Liability: RentMates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

6. Intellectual Property and Software Licensing

6.1 Proprietary Software: RentMates is proprietary software owned exclusively by RentMates. This software is not open source, and all rights are reserved.

6.2 Platform Ownership: RentMates retains all rights, title, and interest in our platform, software, Services, including all intellectual property rights.

6.3 License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our Services solely for your property management needs as outlined in these Terms.

6.4 Prohibited Activities: You may not:
- Reverse engineer, decompile, or disassemble our software
- Copy, modify, or create derivative works of our platform
- Remove or alter any proprietary notices or labels
- Use our software for commercial purposes beyond your authorized use
- Share, sell, license, or transfer access to our platform to third parties without explicit written permission

6.5 User Content: You retain ownership of data you upload to our platform while granting us necessary rights to provide our Services.

6.6 Confidentiality: Our software contains confidential and proprietary information. You agree to maintain confidentiality and not disclose any proprietary aspects of our platform to third parties.

6.7 Commercial Licensing: For enterprise licensing or white-label solutions, please contact licensing@rentmat.es.

7. Data Security and International Transfers

7.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal data.

7.2 International Transfers: When we transfer data outside the EU/EEA, we ensure adequate protection through appropriate safeguards as required by GDPR.

8. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Dutch courts.

9. Updates to the Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. Users will be notified of any material changes via email at least 30 days before the changes take effect. Continued use of our Services after changes constitute acceptance of the updated Terms.

10. Contact Information

For any questions or concerns regarding these Terms of Service, data processing, or to exercise your GDPR rights, please contact us at:

General inquiries: tos@rentmat.es
Privacy & GDPR requests: privacy@rentmat.es

Business Registration Details:
Chamber of Commerce (Netherlands): 89302230

Thank you for choosing RentMates for your property management needs!